Your Datacenter. Our Team.
24/7 NOC, on-site engineers, and remote hands — with the monitoring stack, runbooks, and AI-assisted triage included. Follow-the-sun coverage from Brazil and Portugal.
The Team the Staffing Crisis Won't Let You Hire
Junior Ops Skills Gap
The industry's worst shortage area (Uptime Institute 2025) — and the roles with the highest turnover, especially in colocation.
FTEs for an In-House 24/7 NOC
Shift coverage, vacation, and turnover compound — roughly $1.6–1.8M/year in US payroll before tools and management.
Our 24/7 NOC, Per Month
Follow-the-sun Tier 1–2 coverage from LATAM and EU hubs, monitoring stack included, SLA-backed — per site up to 500 devices, with published bands below. The math is the pitch.
What We Cover
- 24/7 monitoring & incident response (T1–T2)
- Remote hands & smart hands coordination
- On-site engineers — embedded or rotational
- Change management & maintenance windows
- Capacity planning & monthly operations reporting
- Vendor & colo escalation management
- Monitoring, ticketing & documentation stack included — zero license pass-through
- AI-assisted incident triage — faster classification, cleaner handoffs
- Commissioning and handover from our own projects
Principal-led engagements, staffed from a vetted engineer network across LATAM and Europe.
Tiers & Pricing
Business-hours response
- Full observability stack included
- Alerting & escalation routing
- Monthly operations report
- Documentation & DCIM as a service
Follow-the-sun T1–T2, SLA-backed
- 24/7/365 monitoring & response
- Incident, problem & change management
- Remote hands coordination
- Quarterly service reviews
- Everything in Observability
Remote senior engineer, LATAM-based
- Your engineer, our bench behind them
- OpenStack / Kubernetes / Ceph depth
- Automation & runbook ownership
- US/EU equivalents run $10–15k/mo
| Add-on | Price | Notes |
|---|---|---|
| On-site engineer | $9,500–14,000 /mo | Region-dependent; travel billed at cost |
| 24/7 NOC — 501–2,000 devices | $8,900 /mo per site | Banded pricing above the base tier |
| 24/7 NOC — 2,000+ devices / multi-site | from $2–4 /device/mo | Estate-level quotation |
| Per-rack band (colo estates) | $250–400 /rack/mo | For rack-count-based estates |
| Remote hands incidents | — | Per incident or bundled — defined in the SLA menu |
| Emergency callback | — | Billable event; on-call retainer clients excepted |
Quarterly success bonus available: SLA attainment, MTTR reduction, incident reduction, PUE improvement — targets and measurement sources agreed in writing at contract start. Prices last reviewed September 2026.
On our managed private cloud? 24/7 operations are already included in your per-node price — no separate NOC fee. The tiers above apply to sites you operate yourself. A device is any monitored element — servers (including your cloud nodes), switches, firewalls, PDUs.
Why the per-node price beats standalone NOC pricing: a homogeneous, automated OpenStack fleet takes far fewer engineer-hours per node than a heterogeneous legacy estate.
FAQ
Can you take over a datacenter we already run?
Yes. We start with a Readiness Audit (2–3 weeks, fixed fee), document the estate, stand up monitoring and runbooks, then take over under an agreed SLA. Your existing staff can stay, be upskilled, or transition — your call.
Who exactly operates our infrastructure?
Engagements are principal-led, staffed from a vetted engineer network across LATAM and Europe, with NOC coverage following the sun from Brazil and Portugal. NOC engineers hold industry certifications (CDCP/CDCS or equivalent).
Do you use AI in operations?
Yes — AI-assisted triage helps classify and route incidents faster, under strict no-data-retention terms, with engineers in the loop for every action.
How do quarterly success bonuses work?
Part of our compensation can be tied to measured outcomes — SLA attainment, MTTR reduction, incident reduction, PUE improvement. Measurement sources (monitoring, DCIM, meters) and targets are agreed in writing at contract start. See the success-fee model.